Hi There,

We are looking for local Candidates but will consider non-local candidates if they are willing to relocate

Title: Desktop Support Level 2
Location: Marshalltown, Des Moines, IA
Duration: 12+ Months - Contract
Minimum Years’ experience: 4-6 years – is a MUST

Passport Copy / Number & I-94 copy mandatory. H1B and DL copies (mandatory).

An Ideal Candidate must have:
• Will performs all roles of a Desktop Support staff.  Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment
• This role is focused on actual desktop support and not help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:
• Handle difficult situations with clients and turn them into a win for the desktop support team
• work trouble tickets from system
• be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
• solve issues desk side and through remote desktop
• answer how to questions and resolve issues related to applications, printers, connectivity
• setup and install new PC’s,
• maintain a positive outlook, be professional, and provide excellent customer service

This person select will work at the Iowa Veterans Home in Marshalltown as their primary place of duty.
• Greater detail outlined in the skills matrix.
• Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week
• More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study

Look forward for your response,

Thanks & Best Regards

Wahid Zakaria
12700 Century Drive |Unit C | Alpharetta, GA 30009
Tel: (678)430-8029 | Fax: (404)393-9095
Email ID: wahid.zakaria@dsysinc.com | Website: www.dsysinc.com
People & Technology Delivered Salesforce | Mobile | Microsoft

24 Jan 2018 -save job - original job