Need Help Desk Support I

Location: Denver, CO

Duration: 8+ Months

This position provides Service Desk support for OIT services.  This position provides Tier I and Tier II support for customers at identified agencies by analyzing, diagnosing and resolving software and hardware issues associated with desktop computers and  mobile computing devices (laptops, network and  local printers, smart phones, tablets). Resolving or escalating user problems associated with enterprise-level services and applications. Develops knowledge based documents relating to the specialty area to provide training and troubleshooting guidance to fellow IT support staff, and other stakeholders as necessary. 

7 Sep 2018 -save job - original job