Help Desk Analyst 1

Location: Atlanta, GA

Duration: 6+ Months

 Preferred Qualifications:

Preference will be given to applicants who in addition to meeting the minimum qualification possess the following:

• Knowledge of office365
• Excellent customer service
• Competency in MS Office Suite
• Knowledge of running diagnostic tests
• Demonstrates ability and desire to learn Organization, Department, and Facility-specific applications, technology, and terminology.
• Demonstrated ability to learn customer support processes and techniques.
• Strong analytical skills.
• Ability to solve problems.
• Knowledge of REMEDY Ticketing tool
• Prior experience with Airwatch, AT&T, Verizon wireless device trouble shooting and installation
• Competency in call center tracking tools
• Prior experience supporting customers in use of application software.
• Proficiency in using support software tools.
• Customer service orientation and/or prior customer service training

15 Oct 2018 -save job - original job