IT Technical Trainer
We are looking for local Candidates & GC Citizens Only
Need IT Technical Trainer
Location: Jesup, GA
Duration: 3+ Months
Experience: 9+ Years
Position will be based in Jesup and require traveling to Georgia DOT training centers within the State of Georgia: Jesup, Tifton, Thomaston, Tennille, and Macon.
Responsibilities
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Candidate will be working as a team member within the IT organization of the Georgia DOT and report to a Team Leader/Supervisor.
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Adhere to the priorities, objectives, and guidance of Team Leader and IT management
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Participate in IT Projects to design and develop learning materials
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Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
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Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
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Proactively and effectively communicate with Team Leader and IT management
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Adhere to the priorities, objectives, and guidance of Team Leader and IT management
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Maintain, coordinate, and communicate training schedules with end users and stakeholders
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Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System
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Collect and maintain training data to support department key performance indicators
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Make arrangements for external vendor provided training at Georgia DOT training centers
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Conduct training courses, customer webinars, on-site customer training, and user group sessions
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Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
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Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
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Remain knowledgeable about Georgia DOT IT applications and business strategies as related to training materials and courses
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Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
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Provide user training support with IT product launches and go-lives
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Travel to Georgia DOT business locations (within State of Georgia) to conduct training
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Ability to maintain professionalism and order within the classroom to complete course objectives
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Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
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Training content will include:
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Georgia DOT developed in-house software and systems - Training will be provided upon hire
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COTS applications implemented by Georgia DOT
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Microsoft Office
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SharePoint
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Oracle Business Intelligence (OBIEE)
Required Qualifications
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Bachelor's degree in or Technical Communications, Engineering, MIS, IS, IT or other technical field.
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6+ years advanced skills with Microsoft Office
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4+ years of experience in the field of IT technical training and train-the-trainer training
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4+ years of experience in developing role based end user training materials for IT applications/systems
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Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills
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Experience in course design and development
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Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)
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Ability and flexibility to travel frequently within State of Georgia
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Strong commitment to providing superior customer service
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Excellent verbal and written communication skills
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Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training
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Hands-on, can-do attitude
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Able to maintain personal credit card for any expenses, Georgia DOT will not provide advance payment on expenses, but will reimburse authorized expenses
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Ability to maintain a valid driver’s license and capable of driving/operating a car
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Georgia DOT will reimburse authorized travel expense lodging and meals
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Georgia DOT will reimburse authorized travel use of a personal vehicle use or rental car
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Must have a clean driving record
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Able to stand, stoop, kneel, lift, etc. to setup training centers and transport course materials
Preferred Qualifications
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Experience with developing content for workforce teaching and instruction
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3+ years of experience with course delivery tools such as Captivate, Camtasia, Articulate Storyline, or SharePoint
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Strong technical background in computers, transportation, or government
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Familiarity with ITIL or REMEDY
23 Oct 2017 -save job - original job
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