Need Help Desk Analyst 2

Location: Atlanta, GA 

Duration: 6+ Months

Minimum Qualifications:

Bachelor’s degree in a related field from an accredited college or university AND One year related experience OR Associate’s/Vocational/Technical degree in a related field from an accredited college or university AND Three years of related experience OR Five years of related experience. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Preferred Qualifications:

Preferences will be given to applicants that in addition to meeting the minimum qualifications, possess one or more of the following skills:

1.    Experience providing technical support to users in PC hardware and software installation and maintenance.

2.    Experience with Microsoft Outlook, Microsoft Office and other productivity tools.

3.    At least 2 years’ experience in a Network Operations Center (NOC) environment or a Call Center environment

4.    Excellent Communication Skills (verbal and written)

5.    Excellent Customer Service Skills

6.    Remote troubleshooting skills

7.    Certification in a closely related field.

8.    Experience with a ticketing software

24 Apr 2019 -save job - original job