Need Help Desk Support I

Location: Denver, CO

Duration: 6+ Months

Primary Job Duties:

Tier I & II Support- Provides Tier 1 and Tier II support for a wide range of service offerings, products and applications including mainframe, voice and desktop support. Effectively and efficiently resolves incoming Tier 1 and Tier II support calls. Manages escalations for Tier II & III support when necessary. Installs, maintains and supports computer software on desktop computers following defined procedures, processes, and methods. Analyzes, diagnoses and resolves problems associated with operating systems, passwords, networking, wireless, VPN, hardwire connections and access to business applications. In some cases, determines that the problem must be referred to a different specialist outside the Section due to the nature of the problem.

26 Apr 2019 -save job - original job