Need Actimize Support Specialist

Phoenix, AZ

Duration: 6+Months

Job Description

1.       Hands on experience supporting Anti-Money Laundering (AML) transaction monitoring Systems (Actimize)

Responsibilities:

Key Tasks and Responsibilities of the role include, but are not limited to:

Supporting Banks core Applications, In-house developed and 3rd Party developed hosted internally

Windows 2008, 2012 and 2016, 10 (Configuring and Installation of Applications)

Support Actimize application with the below modules versions -

CTR v3.6

?UDM v3.12

?ActOne v6.1

WLF v3.5.1

Working knowledge of SQL (2016, 2018) & Oracle databases.

Basic experience in Backup and Recovery.

Apache/Tomcat - Proven experience in diagnosing and troubleshooting technical issues.

Good knowledge of Operating Systems: Windows, UNIX, and LINUX.

VDI Platforms

Work as part of a support team to coordinate application deployment across projects.

Adhere to established SLAs in responding to and completing service tickets, including providing a high level of customer support, detailed root cause analysis, and trouble reports for system outages.

Adhere to established departmental operational policies and procedures.

Daily monitoring of all production applications and systems

Analyze operating systems, middleware components, and third-party vendor systems to determine what patches are required, then coordinate across groups to ensure patch levels are met.

Support EOD batching process for the North American Business (Standby support monthly rotation)

Support Business hours 7am 7pm (Shift rotation as per client schedule – weekly, monthly, etc.)

Education, Experience and technical Skills Required:

Bachelor s degree in Computer Science, Information Systems or related discipline with at least five (5) years of related experience, or equivalent training and/or work experience.

Knowledge of standards/regulations impacting information Technology and Business operations (e.g. DFS, AML, OFAC)

Key skills and knowledge required:

Ability to work under pressure and prioritize to successfully deliver service to agreed levels.

Excellent organizational skills and ability to manage competing priorities.

Good communication and interpersonal skills to build and maintain effective working relationships with peer groups in IT Operations and Development, as well as external entities and executives.

Ability to articulate IT subject matters to both IT and non-IT personnel.

Ability to share technical knowledge to assist in the development of other team members.

Excellent team players able to both hand over and assume responsibility for tasks that require follow up activity across time zones.

5 Nov 2020 -save job - original job